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Warranty

Caesarstone provides warranty for Caesarstone surfaces in which appliances and applications are installed or fabricated, provided that those appliances and applications are approved for use by Caesarstone, and installed in accordance with the manufacturer’s instructions, Caesarstone fabrication and installation guidelines, and any additional guidelines relating to those appliances and applications.

A complete list of approved appliances and applications is below:

 Indoor Caesarstone quartz surfacesCaesarstone OutdoorPorcelain
Burner gas stoves
Induction cooktops, except for flush-mounted hobs that are completely level with the surface
Gas freestanding range
PITT cooking
All sinks except built-in sinks or sinks from Caesarstone material
Pop-up sockets
Hot/cold water dispenser
Downdraft hoods - extractor fans & pop-up hoods
FeelsWarm
Drainer groovesX
Gas fire pitX
InvisaCookXX
IncogneetoXX

We go beyond excellence to reassure you that your surface remains safe, durable, and timelessly beautiful. Our outdoor ten-year warranty enables you to benefit from our full commitment to top-quality surfaces outdoors. 

It is made available to the original owner of a single-family residence and goes into effect on the original date of installation. It applies to repairs and replacements of defective materials fabricated and installed by Caesarstone-authorized professionals only, and you must request the service within 30 days of any material failure. 

You must register to activate your warranty. Proof of payment in a full purchase is required. 

Check out our 10-year outdoor warranties:
Outdoor Surfaces – Residential Warranty

We go beyond excellence to give you the reassuring certainty that your surface remains safe, durable, and timelessly beautiful. Our lifetime warranty enables you to benefit from our full commitment to top-quality surfaces.

It is made available to the original owner of a single-family residence and goes into effect on the original date of installation. It applies to repairs and replacements of defective materials fabricated and installed by Caesarstone-authorized professionals only, and you must request the service within 30 days of any material failure.

You must register to activate your warranty. Proof of payment for an entire purchase is required. Go to: Lifetime Warranty

Also, check out our Outdoor Collection Warranties:
Outdoor Surfaces – Residential Warranty
Outdoor Surfaces – Commercial Warranty

Only Caesarstone-certified fabricators can install your surface to get our lifetime warranty.

Go to: Register Warranty

Check out our 10-year Outdoor Warranties: 
Outdoor Surfaces – Residential Warranty

Register your purchase immediately and activate your warranty. Proof of paid-in-full purchase is required.

Go to: Lifetime Warranty

Also check out our Outdoor Collection Warranties:
Outdoor Surfaces – Residential Warranty
Outdoor Surfaces – Commercial Warranty

Caesarstone lifetime warranty gives you peace of mind. Register your indoor surface immediately and activate your lifetime warranty.  We also provide a 10-year warranty for our Outdoor Surfaces.

Check out our 10-year Outdoor Warranties:
Outdoor Surfaces – Residential Warranty

Porcelain

Your surface is engineered to be highly nonporous; as such, it is non-absorbent and does not host bacteria, mould, or mildew. As a result, it remains safe and fresh for ultimate cleanliness.  

Avoid strong chemicals and solvents and strong acids or alkalis, oxidizers or similar materials, regardless of pH. 

Avoid harsh cleaning products such as oven/grill cleaners, dishwasher detergent, floor strippers, oil soaps, paint removers/strippers, etc. or any products containing trichloroethane or methylene chloride 

Avoid products containing oils as they may leave a residue. You should rinse all products off thoroughly 

If the surface comes into contact with any products that might damage it, rinse immediately with plenty of water. 

Check each cleaning product on an inconspicuous area first to ensure it doesn’t damage the surface. 

Use recommended cleaning products and checked the product first by applying it to an inconspicuous area on the surface. It’s best to avoid using the same cloth you use for washing dishes, as it may transfer oils and other contaminants to your surface. 

Do not use oven grill cleaners, floor strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners, drain products, wipes and cleaners specific to granite, marble, and other natural stones, etc. Should your surface accidentally be exposed to any potentially damaging products, rinse immediately with water to neutralize the effect. 

Honed and Ultra Rough finishes are more prone to metal marks, fingerprints, and other signs of daily use, which can easily be removed with non-abrasive cleaning products such as Soft Scrub Liquid Gel. 

Process

You can reach us by phone, or go to the nearest Caesarstone distribution center.

Go to: Our Distribution Center Locations 

We make it easy for you to find just the right surface for you, by colour, pattern, and finish. Caesarstone offers five colour families to choose from, each with a wide range of patters (specks and veining), and different finishes.

As your trusted companion on your design journey, we offer the tools you need and the information you require for walking confidently on your creative path that realizes your dream of the perfect surface.

We have an extensive network of dealers and a vast network of fabricators. Go to: Where to buy

Outdoor

Solaris, our outdoor quartz collection, takes three of Caesarstone’s most popular indoor colours outside, offering unique benefits for year-round outdoor entertaining: 

  • A durable outdoor kitchen with the convenience of a stain-free, easy-to-clean surface. 
  • Withstands prolonged UV-ray exposure and extreme weather conditions for the long run to ensure the surface retains its look over time. 
  • Extremely high-fire rated to resist high cooking temperatures. 
  • Increased attention to cleanliness and hygiene, with 100% nonporous surface, just like our indoor colours. 
  • Ten-year warranty. 

Go to: Outdoor Collection

Also, check out our Outdoor Collection Warranties:
Outdoor Surfaces – Residential Warranty
Outdoor Surfaces – Commercial Warranty

Indoors or outdoors, Caesarstone crafts the most durable quartz surfaces that are beautifully designed. Our Outdoor collection applies this innovation to outdoor surfaces that are designed for extreme environmental conditions, keeping them looking fresh and new in the long run. 

Follow the same instructions provided for indoor quartz surfaces, but also be sure to: 

  • Always cover your outdoor surface when not in use. 
  • Clear away metal objects, which should not be left directly on the surface as they stain. 
  • Avoid placing deep fat fryers directly on the surface. 
  • Clean any stains or residue as soon as possible to prevent them from drying on the surface. 

Note that Solaris is not suitable for flooring and wall cladding. 

For everyday routine cleaning of your outdoor surface, just follow the same instructions provided for indoor quartz surfaces. 

See also: How do I protect my outdoor surface? 

Solaris, Caesarstone’s outdoor collection, provides the convenience of stain-resistant, easy-to-clean surfaces that are highly durable and proven to withstand all the elements – come rain, snow, or shine.  

Go to: Caesarstone Outdoor Collection 

the benefit of Caesarstone Outdoor Collection

Caesarstone Outdoor Collection is our only quartz colour suitable for outdoor application, made to withstand prolonged UV-ray exposure and extreme weather.

Go to: The Outdoor Collection

Quartz

Caesarstone, the pioneering frontrunner in quartz surfaces, operates three plants where quartz surfaces are made, one of which is in Savannah, Georgia, USA. 

Stone finishes give the surface its final look in terms of tactility (feel in touch), light reflection, and overall coming together of colour and pattern. It is determined by the depth of grounding the slab undergoes in its final stages. Honed is a more matted sheen that has a flat, smoother texture, while polished gives off a highly reflective, bright shine.

Caesarstone Outdoor Collection is our only quartz colour suitable for outdoor application, made to withstand prolonged UV-ray exposure and extreme weather.

Go to: The Outdoor Collection

We offer a vast range of different designs and expand our portfolio every year with new collections that match the latest trends and styles.

 We integrate cutting-edge technology with exceptional quality, to deliver the latest designs, to ensure you’ll find your perfect surface. All of our surfaces come in standard slab dimensions of 56.5*x120” and in thickness of 1.3 cm, 2 cm and 3 cm with the widest range of possibilities of edge profiles, shapes, patterns, and finishes.

As our surfaces are so hygienic and durable, they are ideal as kitchen and bathroom countertops. Nonporous and safe, they are perfect in areas where food is being prepared and served. They can be used wherever your imagination allows - from wall panels to stairways, customized furniture to flooring. Our products are here for you to play with, adaptable enough to use anywhere you dare.

As our surfaces are so hygienic and durable, they are ideal as kitchen and bathroom countertops. Nonporous and safe, they are perfect in areas where food is being prepared and served. They can be used wherever your imagination allows - from wall panels to stairways, customized furniture to flooring. Our products are here for you to play with, adaptable enough to use anywhere you dare.

We regard the safeguarding of the environment as our highest priority. That’s why we are proud to have been awarded the stringent American Greenguard certification, proving our commitment to reducing our carbon footprint. We also set the benchmark when it comes to using recycled materials in our products, with a range of surfaces that incorporate up to 42% reclaimed quartz.

Caesarstone, the pioneering frontrunner in quartz surfaces, operates three plants where quartz surfaces are made, one of which is in Savannah, Georgia.

Quartz is for anyone who appreciates stunning design and outstanding quality.  Whether you’re a professional interior designer, an architect, or simply keen to embark on a home design project, Caesarstone can help you create something truly unique.

Quartz surfaces are man-made engineered stones, combining up to 93% raw quartz crystals with numerous resin binders and dashes of pigment dyes, all pressed together using innovative patented technology that produces a range of incredibly durable and superbly beautiful quartz surfaces.

Expanding on the patented 1970s Breton system, Caesarstone pioneered the market segment of quartz surfaces, worldwide, proven to be highly improved alternatives to natural stone, such as marble and granite.

Quartz mineral is as common as sand, yet tougher than steel, with a hardness of 7 compared with the 10 of a diamond (Mohs scale). Resistant to stains, scratches and cracks, quartz is impervious to heat and cold and to common household chemicals. Quartz surfaces combine form and function, allowing for the most diverse, durable, and practical applications. Our surfaces retain the cool, tactile qualities of natural stone, while offering design freedom with almost unlimited application possibilities in hygienic, durable, and beautiful surfaces.

Caesarstone is the pioneering manufacturer of premium quart surfaces, offering the largest variety of designs for over three decades. Our unique mixture of ground quartz aggregates, resins, and pigment create surfaces that last a lifetime.

See also:

What is Quartz? Where can I find my local Caesarstone dealer?

Protect

  • Avoid strong chemicals and solvents, and strong acids or alkalis, oxidizers or similar materials, regardless of pH.
  • Avoid harsh cleaning products such as: oven/grill cleaners, dishwasher detergent, floor strippers, oil soaps, paint removers/strippers, etc. or any products containing trichloroethane or methylene chloride
  • Avoid products containing oils as they may leave a residue. All products should be rinsed off thoroughly
  • If the surface comes into contact with any products that might damage it, rinse immediately with plenty of water.

Check each cleaning product first on an inconspicuous area to ensure it doesn’t damage the surface.

Do not allow liquids to dry out or remain on your surface for a long time. Always wipe away wet spills, to prevent limescale forming. This is particularly important on dark surfaces, on which a patina may be more visible.

Always refrain from placing excessive weight on your countertop. Excessive weight can also have an impact on the underlying cabinet structure.

Caesarstone surfaces are scratch resistant. However, avoid using sharp objects, such as knives or screwdrivers, directly on the surface. Always use a cutting board especially on dark surfaces, which tend to be more prone to show scratch marks.

Always use a cutting board, although quartz surfaces are scratch resistant.

Dark surfaces may need a little more daily maintenance since they are characteristically more prone to showing signs of daily use than light surfaces. All dark surfaces tend to be more sensitive to noticeable scratch marks and should be protected from sharp objects. A patina may be more visible on dark models, so wipe away liquid spills and don’t let them dry out on the surface. Use of cream-textured cleaning products is not recommended on dark surfaces, check first on an inconspicuous area.

Caesarstone surfaces require very little maintenance to keep them looking like new. Here are some pointers for protecting your surface.

  • Do not let your Caesarstone surface come into contact with strong acids or alkalis, oxidizers or similar materials, regardless of pH.
  • Do not use harsh cleaning products such as: oven/grill cleaners, dishwasher polishing agents, lye, caustic soda, acetone, paint strippers or any products containing trichloroethane or methylene chloride.
  • Do not use plant-based cleaning agents as they may cause a chemical build up.
  • If the surface comes into contact with any products that might damage it, rinse immediately with plenty of water.
  • After cleaning, thoroughly rinse off any cleaning materials with water.
  • Do not allow dirt or liquids to remain on the surface for a long time.
  • If you use a cleaning product that is not on our Scrub® Liquid Gel, check first on an inconspicuous area that it doesn’t damage the surface.
  • Do not use abrasive scourers, as they can damage the finish/sheen of your Caesarstone surface.

Our quartz surfaces are highly resistant to just about anything, including cracks, scratches, and stains because they are nonporous. This also eliminates the need for sealing or polish and reduces bacterial growth potential. You never need to apply sealer to any Caesarstone surface.

Caesarstone can withstand very brief exposure to moderate heat, however, any stone material can potentially be damaged by sudden and rapid temperature changes, especially near the edges. Therefore, the best course of action to prevent discolouration or cracking is to use inexpensive and readily available trivets, especially when using cooking units such as electric frying pans, crock pots or toaster ovens. Do not put hot cookware directly on the Caesarstone surface.

Clean

If you’re looking to use environmentally- safe cleaners on your surface, use a combination of 50/50 vinegar and water. Rinse and dry the surface thoroughly afterwards.

Use recommended cleaning products and check the product first by applying it to an inconspicuous area on the surface. It’s best to avoid using the same cloth you use for washing dishes, as it may transfer oils and other contaminants to your surface.

Cleaning products that should not be used, include oven grill cleaners, floor strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners, drain products, wipes and cleaners specific to granite, marble and other natural stones, etc. Should your surface accidentally be exposed to any potentially damaging products, rinse immediately with water to neutralize the effect.

See also: How to protect my quartz surface?  

Occasionally, the surface should be cleaned with Soft Scrub® Liquid Gel with Bleach and thoroughly dried. Due to the quartz’s high density and non-porous qualities, normal cleaning with a damp cloth and soap is all you need to keep your Caesarstone surface looking great. We recommend a thorough cleaning of your Caesarstone surface on a regular basis (because of the patina that will develop on the surface from day-to-day use) to keep the surface as beautiful as the day it was installed. If you have heavy patina build-up from using non-approved cleaners, please contact our Customer Care department for detailed instructions on how best to remove it.

Special use for spot cleaning ONLY: Because of the abrasive nature of this cleaner, use Bar Keepers Friend Power only as follows: Place a small amount on a damp cloth. Using very light pressure, wipe the area where the marks are in a circular motion, rinsing thoroughly with warm water and dry with a soft cloth or paper towel. Do not use a scouring pad.

To remove adhered material, first reanimate the spill with water for several minutes. Then, follow our recommending cleaning methods and clean the surface with a damp cloth to remove any marks left behind and any residual dirt. Do not use any abrasive pads to clean tougher dirt as abrasives can damage the finish/sheen of your countertops.

For everyday routine cleaning, a splash of warm water and soap or a mild detergent will do. Plant oil-based soaps should be avoided. Our surfaces are extremely strong, nonporous, and stain resistant, so just wipe with a soft cloth or dipped in warm soapy water or use our convenient Soft Scrub Gel, then rinse with water and dry with a soft cloth or paper towel. US only: For tougher blemishes, apply a non-abrasive cleaner such as Soft Scrub® Liquid Gel with Bleach or a mild degreaser on a damp cloth and wipe the surface. Rinse with warm water to wash away the residue and dry with paper towel, and your surface is as good as new! It is recommended to do a deep cleaning once a month to prevent patina build up. It’s always good to wipe away wet spills immediately, to prevent a patina from building up.
Finishes (hyperlink to Finishes page) other than Polished may need a little more daily maintenance due to their unique patterns and finishes.
See also: How do I protect my quartz surface? How do I care for dark surfaces?

Caesarstone quartz surfaces are durable and nonporous, making them virtually maintenance free.

Our care-free maintenance and everlasting benefits in performance and appearance give you peace of mind, knowing your surface is completely safe and durable. See also: How do I protect my quartz surface?

Gently rub the area using a soft cloth or paper towel with an approved cleaner Soft Scrub Liquid Gel. Clean a larger area than the stain itself, is a circular motion. Rinse with water, and dry with a soft cloth or paper towel. Repeat the process if the stain is still visible. See also: How to remove dried spills, metal marks, and rust stains?

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